Meaningful People Metrics
Traditional business metrics—profit, production, marketing response rates—are nice and clean. People metrics can be messy. Yet, in a time when everything is measured, there is a rising expectation that training programs and learning initiatives have some degree of measurability as well.
Of course, there are already some approaches in place. At one end of the spectrum we can capture immediate participant satisfaction as well as learning retention. However, these metrics are typically too disconnected from the context of “real work” to reveal the actual impact of your programs. At the other end of the spectrum, measurements such as increased productivity or better customer service, often don’t manifest until long after a program has wrapped, too late for them to be leveraged as practical business tools.
What’s missing (and highly desired) is the in-between measurement—daily measurement that shows where learning is driving behavior change. If you are a learning practitioner, coach, facilitator, or trainer eager to capture and bring meaningful people metrics to your clients, join Chris Taylor, Founder & CEO of Actionable.co, as he explores ways for you and your clients to gain clear visibility into the day-to-day behavior change required to achieve business objectives.
At Actionable we embrace technology to nurture change and drive sustained, applied learning in the workplace. Through an iterative process of conversation, action and insight, our technology fosters accountability and measurable change to create deeply engaged, learning cultures that develop by doing.
Chris Taylor founded Actionable in 2008. Born out of the idea that ideas are only valuable when applied, he embarked on a quest to read one personal development book a week for an entire year, distilling the idea that resonated most strongly with him into a summary, so others could benefit by applying the most valuable insights at the core of each book.
*This counts towards 1 credit hour for certification maintenance*
Date and time: November 14, 2018 from 1:30 pm to 2:30 pm EDT
Fee: Members: Free, Non-Members: $50.00 plus taxes
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