Improving Workplace Performance Through Process Improvement

Improving Workplace Performance Through Process Improvement
VSM creates a common vision and direction for any organization. If you want to identify key performance indicators that impact customers, productivity, morale etc. this is a great tool to get everyone on the same page, with a shared vision.

Lean is a customer-centric methodology that is used to continuously improve processes through the elimination of waste.  We will review the 7 forms of waste and show their impact on process outcomes. Lean maximizes customer value while minimizing waste and NVA activities.

Simply put, lean means creating more value for customers with fewer resources, thereby increasing performance. A lean organization understands customer value and focuses its key processes to continuously increase it. The ultimate goal is to provide perfect value to the customer through a perfect value creation process that has zero waste.

VSM Takes the Lean principles a step further and examines the process from supplier to customer in any environment. It is through the mapping experience that we highlight the flow of product / information to identify any delays or NVA processes. This represents our current state map.

From there we collaborate to develop a Future state map which is a stepping stone towards the Ideal state. As a group we explore what we would like our process to look like if we could Lean it out to make it  shorter, more streamlined and minimize defects where possible.

Karen Kelly is a renowned, results- driven sales expert with a professional background that stands nearly 2 decades in B2B sales experience for global healthcare organizations. Her energy and enthusiasm are infectious. Karen has an unique ability to help her clients quickly identify gaps in sales process and performance and implement strategic actions ensuring a streamlined and efficient end results. She is passionate about helping organizations get the most from their sales teams. She acquired her experience in a variety of healthcare companies, most likely faced the same challenges. 

*This counts towards 1 credit hour for certification maintenance*

Date and time: July 11, 2018 from 1:30 pm to 2:30 pm EDT
Fee: Members: Free, Non-Members: $50.00 plus taxes

Please note that there are two steps in the registration process. First, you are required to register on IMIS (The I4PL website) and then the second step is to register on the ZOOM platform. The second step will be sent to you 48 hours before the webinar that will then send a confirmation email with the dial-in instructions. For questions, please contact Iris van Dijk at 

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CANCELLATIONS: The Institute for Performance and Learning does not issue refunds for
cancelled event registrations. Cancellations received in writing up to seven days prior to the
event date will be issued a full credit voucher to be applied to another event within each
calendar year. 

7/11/2018 1:30 PM - 7/11/2018 2:30 PM

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